FAQs
Registration & Login
How do I register to access the rewards program?
If your store has been approved to take part in the promotion you can register online by heading to the login page at www.mauijimrewards.com and select ‘Register’. Complete the online registration form, which will include entering your Maui Jim account number and post code + nominating your own password and select ‘Register’.
A registration confirmation email will be sent to you. Simply click on the confirmation link in the email to activate your account. It may take 5-10 minutes for your registration email to arrive. If after this time it has not come through, please check your spam or junk or spam folders before reaching out to Maui Jim for further assistance.
I have registered but I cannot login?
It is likely you have not verified your account. Ensure you have clicked on the verification link in the registration email, which would have been sent to you upon your first online registration.
I have forgotten my password. How do I update it?
You can reset your password by selecting the forgot password link on the login page.
You will be prompted to enter your email address. On submission, the system will send you a link to reset your password.
What is the difference between registering as a manager or a sales associate?
As a manager, you can see other staff members' sales/entries within the store. As a sales associate, you can only view your sales. If you believe a manager has been incorrectly registered or there is a change needed, please contact Maui Jim customer service.
A staff member has left during the promotion, what should I do?
If a staff member has left during the promotional period or prior to the prize payout, please contact Maui Jim and their sales and profile will be removed. Sales from the staff member who has left are not able to be transferred.
Submitting & Redeeming
How do I enter/submit a sale?
Log in to the online rewards platform and head to the ‘Add New Sale’ section. Ensure you have completed all the dropdown sections and filled in all the relevant details correctly.
If you are having trouble entering from your laptop/desktop, you can also enter via your smartphone. No receipts are required to be uploaded for prescription sales as all sales entered are cross-checked against Maui Jim’s internal sales records. All sales will be verified.
How long does it take to have my claims approved?
Once a sale is uploaded, it will be reviewed individually, and final approval will be given at the conclusion of the promotion.
What if my entry is rejected?
If one or more of your entries have been rejected, you will receive an email with a rejection reason. With regards to Prescription entries, Maui Jim will review all entries against internal records. If internal records do not match the entry submitted on the site, the entry will be rejected.
How do I redeem my prize/s?
At the conclusion of the promotion, your selected prize will be sent directly to your email. You can check your prize earned at any time by viewing the ‘Prize Earned’ section of the platform.
I work across multiple stores, can I add my points together?
If you work across multiple stores within the same account group/chain, you can combine your points. You will need to add your additional stores via the ‘Manage Account’ section of the portal. Once the account has been added, you simply select which store you are entering sales for in the ‘Select Store’ section of the ‘Add New Sale’ section when entering a sale.
I am a manager; can I delete or change other staff members' sales?
As a manager, you can view all your staff members' sales, however you will not have the ability to delete anyone else’s sales other than your own. If you believe there has been incorrect or fraudulent activity within your store, please contact Maui Jim customer service immediately for further investigation.
How do I know the information I share will be secure?
Both Maui Jim and iGoDirect’s privacy policies can be viewed below. These clearly outline all the relevant data protection and security measures that are taken to ensure the data uploaded is kept secure and private:
I need help with something else, where do I go for assistance?
For any questions relating to the rewards platform, you can reach out directly via the ‘Support’ feature of the site. Enter your question and one of our friendly customer service members will come back to you with a prompt response.